Frequently Asked Questions

Q: Do I need to lubricate the needle before use?
A:  Yes, that is a good practice.  Wetting your fingers and then the needle works well.  This helps the needle slip through the ball valve and to protect the valve from damage.

Q: Do you recommend fully charging the battery before first use?
A:  Yes!  For safety, the lithium-ion battery is shipped with only a very minimum charge.  We recommend 2+ hours of charging before your first use.

Q: What is the best pressure for a soccer ball?
A:  Good question!  You will find your own ideal pressure as you use the TorrX and experiment a bit.  You will also find that many clubs/leagues, especially at the highest skill levels, set a standard ball pressure for tournaments/matches.  All ball sports do try to standardize where possible.  The TorrX should help every organization with that task.

Q: How do I replace the needle?
A:  TorrX was designed to eliminate much of the stress that results in needle breakage. That said, it is possible to damage a needle. Should that happen, it can be replaced with a standard needle as long as it has 5/16” threads and an o-ring seal. To remove the damaged needle, use needle-nose pliers to carefully remove the old needle. Then secure the new needle with those same pliers being sure to achieve a snug fit. Poorly fitted needles will reduce the performance of the TorrX. If you want a new/replacement factory needle, please contact us at Support@Torrx.com.

Q: What sports balls can I inflate with the TorrX?
A: Any ball with a standard needle value – soccer, basketball, volleyball, football, rugby ball, Aussie rules football, dodge ball, kickball and more. Believe it or not, you can also inflate boat fenders!

Q: I want to set AUTO MODE as my default mode. Can I do this? 

A: Yes, simply double click the A button to put the TorrX in AUTO MODE, then simultaneously press + and A until you hear a beep. Now you will be in AUTO MODE each time you turn on the TorrX.

Q: Can I charge the TorrX with my computer USB? 

A: Yes! Any USB port – computer, adapter, car charger, backup battery – will work.

Q: How long does it take to fully recharge the lithium-ion battery? 

A: A completely exhausted battery will take from 2.0 – 2.5 hours depending on the USB port output.

Q: What if the ball I’m working with is over inflated? 

A: In MANUAL MODE, push the – to deflate the ball to the right pressure. In AUTO MODE the TorrX will automatically deflate the ball to your target pressure.

Q: How many soccer balls can I inflate on a full charge? 
A: If you are using a standard size 5 soccer/football you will be able to TopUp (inflate from 6.0 PSI to 9.0 PSI) at least 50 balls before recharging. You will be able to FillUp (0.0 PSI to 14.0 PSI) 10 balls before recharging.

Q: How does the TorrX achieve such accuracy in ball inflation?
A:  There are many environmental contributors to the actual ball pressure – air leakage in the ball, pressure changes due to temperature, equipment calibration, predictive algorithms, changes in the product during dynamic usage, and manufacturing quality. The TorrX is Smart Ball Pump because it does a thorough job addressing each of these areas and has the capacity to “learn” from usage and grow more accurate.

Q: Why does the TorrX sometimes both inflate and deflate in AUTO MODE?

A:  While operating in AUTO MODE the TorrX will “hunt” (inflate and deflate) to perfect the ball pressure. Please wait until this process is completed and you hear three beeps before removing the TorrX from the ball.

Q: What is the maximum pressure that the TorrX can achieve? 

A: The TorrX was designed to inflate balls to a maximum of 15.0 PSI/1.0 BAR. Subjecting the TorrX to higher pressures than this will damage sensitive components and void any warranty.

Q: Can I charge and use the TorrX at the same time?
A:  Yes, the TorrX can be operated while recharging but it is not recommended.

Q: What if I leave the TorrX on accidentally?
A:  The TorrX is designed to shut down after 4 minutes if it does not sense usage. Opening and closing the cap will reboot the TorrX.

Q: Can the TorrX overheat?
A:  Yes, but it is smart! Should the TorrX measure elevated operating temperatures that could damage components it will shut down and display and “H”. Once the TorrX has cooled to a good operating temperature the “H” will disappear and use can continue. A similar situation can occur if the operating environment is too cold. In this case a “C” will show on the display.
IMPORTANT: Avoid leaving the TorrX exposed to direct sunlight as it can result in overheating and temporary loss of function.

Q: I’m in Western Europe and we use BAR as our measure of pressure. Does the TorrX display BARs? 

A: Yes, we designed the TorrX to use the two most common pressure standards: PSI and BAR. You can change the unit of measure displayed by simultaneously holding down the + and – buttons until you see the unit you wish displayed and hear a beep.

Q: How accurate is the TorrX? 

A: The TorrX was designed to be accurate to + or – .15 PSI.

Q: Is the TorrX waterproof?
A: The TorrX is not waterproof. It was designed to be water-resistant and will withstand a normal rainy day and the damp conditions in a sports bag.

Q: Is the TorrX noisy? 

A: No. The TorrX is designed for use along the sidelines, in a gym, and on the court. While operating the decibel the same as normal conversation.

Q: How much does the TorrX weigh? 

A: Approximately 12.5 Ounces (355 Grams)

Q: Can the TorrX accidentally turn on in my sports bag?
A: No. The cap can withstand over 50 pounds of pressure and you must manually twist, push, and twist again to open/turn it on.

Q: Can I get a different color?
A: We currently offer black with logo green accents. We plan to offer different colors and team/club branding. Please contact us if you are interested in this service.

Q. How did you come up with the name TorrX?
‘Torr’ is a unit of pressure measurement named after the inventor of the barometer (Galileo’s friend and student, Evangelista Torricelli), and ‘X’ is for eXcellence.

TorrX Warranty

TORRX RETURN AND WARRANTY POLICY FOR TORRX PRODUCT EFFECTIVE AS OF MAY 10, 2017 (“Policy Date”)

TorrX, Inc. (“TorrX”) provides the following return and warranty policy (the “Return and Warranty Policy”) for its products purchased directly from TorrX via telephone or TorrX’s website and a limited warranty for its smart ball pump products that are purchased directly from TorrX or an authorized TorrX dealer (collectively “Covered Products”). All time periods for allowable returns and limited warranty claims run from the date (the “Purchase Date”) that a purchaser first purchased Covered Products.

Return Policy For Covered Products

Covered Products in their original packaging may be returned for any reason within 30 days after the Purchase Date.

Limited Warranty For Covered Products

Covered Products are warranted for 90 days from the Purchase Date against defects in materials and workmanship. TorrX will remedy a breach of this warranty either through repair or replacement of any affected Covered Products.

FURTHER TERMS, DETAILS AND INSTRUCTIONS

Effective Date, Revisions and Privacy Policy.

This Return and Warranty Policy shall be in effect as of the date listed above and may be revised at any time by TorrX. Any purchaser of a Covered Product will only be bound by the version of the Return and Warranty Policy in effect at the time such purchaser purchased the Covered Product. Any information you provide TorrX under this Return and Warranty Policy is handled by TorrX in accordance with the current version of its privacy policy at http://www.TorrX.com/privacy.

Scope of Warranty and Transferability.

No warranties or other return rights are provided by TorrX for Covered Products except for those limited warranties and rights stated herein. TorrX does not provide any promise or warranty of error-free operation of any Covered Products. The limited warranties described here do not apply for Covered Products that: (1) were used outside of the United States or Canada; (2) contain missing or altered serial numbers; (3) have missing housings or tampered packaging or casing; or (4) has defects or performance problems caused by third party accessories, parts or components. TorrX may also provide service or repair options to you for any Covered Product that does not contain defects that result in a breach of the limited warranties contained herein. The rights under this limited warranty may be transferred to a subsequent purchaser of a Covered Product if such subsequent purchaser complies with TorrX’s registration process for transferring the limited warranty rights. The time periods applicable to Covered Products are based upon the original Purchase Date and any transfer of limited warranty rights does not extend or re-start the one year period for making limited warranty claims.

Warranty Claim – Initial Procedure.

If you discover what you believe is a breach of the warranty for a Covered Product, please contact TorrX’s customer support at Support@TorrX.com. TorrX’s customer support personnel are available to assist you in diagnosing problems you may encounter in the use of a Covered Product and to determine whether you are entitled to TorrX repairing or replacing a Covered Product as part of our warranty coverage. Any Covered Product that you believe has caused TorrX to breach the limited warranties herein are referred to as an “Affected Covered Product.”

Possible Remedies For Warranty Breaches and Time Period.

If TorrX determines that TorrX has breached the limited warranties offered under this Return and Warranty Policy, TorrX will either repair or replace the Affected Covered Product and TorrX may provide a repaired or replacement Covered Product that is a refurbished product. Any provisions of repair or replacement will not extend the limited warranty period.

Procedure For Returning Covered Products For Warranty Claims.

You must follow the procedure below to make a claim to receive a repaired or replaced Covered Product.

1. Request an RMA. Contact TorrX customer support at Support@TorrX.com to request a Return Merchandise Authorization (“RMA”) number and a unique RMA number will be sent to you via the email address you provide us for communications on this matter. Every limited warranty return must have an associated RMA number. You must follow TorrX’s procedures to provide TorrX with all necessary information to allow TorrX to send repaired or replacement versions of Covered Products per the procedures listed herein.
2. Use the Original TorrX Boxes. All Covered Products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your original packaging for a Covered Product, or returning the Covered Product without the manufacturer packaging may result in such Covered Product being shipped back to you at your own expense.
3. Use a TorrX Prepaid Returns Electronic Shipping Label. To ensure successful delivery, ship Covered Products using the prepaid returns shipping label emailed to you by TorrX. TorrX will not be responsible for processing any Covered Products sent using an alternate carrier or shipping label. It is the sender’s responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. You have 14 days from the date of the RMA request to return your Covered Product unless your Covered Product qualifies for an advanced replacement.
4. Email Your Return Shipment Tracking Number to Support@TorrX.com. Please include “Shipment Notification: RMA # (please include your RMA number here)” in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.
5. Exceptions For Advanced Replacement. If TorrX determines that a Covered Product qualifies for an advanced replacement, you do not need to return your Covered Product per the procedure above (except for the RMA request) until TorrX has shipped you a replacement product first. Such replacement product will ship within 24-48 hours of the RMA request for the Affected Covered Product. Once you receive your replacement product for a Covered Product qualifying for an advanced replacement, you must ship your Affected Covered Product to TorrX per the procedure above. TorrX reserves the right to require you provide a credit card number or other similar payment assurance prior to TorrX shipping you a replacement for an Affected Covered Product and TorrX will charge you the standard retail price for a replacement product TorrX has shipped to you if you fail to return your Affected Covered Product or if your Affected Covered Product did not contain defects in materials or workmanship.
6. Receive Your Repaired Covered Product or Replacement For Covered Products Not Qualifying For Advanced Replacement. Once TorrX receives your Affected Covered Product, TorrX will inspect such Covered Product to determine whether such Covered Product has defects in materials or workmanship. For any Covered Product that qualifies for a remedy due to a breach of the limited warranties under the terms herein, TorrX will either repair or replace such Covered Product. Any repaired or replaced Covered Product provided by TorrX will be shipped to you at the address you provide to us per our procedures for processing limited warranty claims.

RETURN RIGHTS

Within 30 days after the Purchase Date, if you purchased a Covered Product directly from TorrX and are not satisfied in any way with a Covered Product, you may request a refund from TorrX as long as you comply with the procedures listed below and the Covered Product is returned with all original packaging in new or re-saleable condition.

1. Request an RMA. Contact TorrX customer support at Support@TorrX.com to request an RMA number and one will be sent to you via the email address you provide us for communications on this matter. Every return must have an associated RMA number.
2. Use the Original TorrX Boxes. All Covered Products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your original packaging for a Covered Product, or returning the Covered Product without the manufacturer packaging may result in such Covered Product being shipped back to you at your own expense.
3. Use a TorrX Prepaid Returns Electronic Shipping Label. To ensure successful delivery, ship Covered Products using the prepaid returns shipping label emailed to you by TorrX. TorrX will not be responsible for processing refunds for any Covered Products sent using an alternate carrier or shipping label. It is the sender’s responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier.
4. Email Your Return Shipment Tracking Number to Support@TorrX.com. Please include “Shipment Notification: RMA # (please include your RMA number here)” in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.
5. Receive Your Refund. Once TorrX has received your Covered Product that you wish to return for a refund and TorrX confirms that you have complied with all of the conditions required to receive a refund, TorrX will issue you a credit based upon your payment method. Any credits or refunds are limited only to your original purchase price and do not include any amounts for original or return shipping costs or duties.

Service and Support

Thank you for purchasing the TorrX Smart Ball Pump! We stand behind our products and provide support on the terms below. (Please see our full Return policy and Warranty details here.)

Return Policy 

Products in their original packaging may be returned for any reason within 30 days after the Purchase Date.

Limited Warranty 

Products are warranted for 90 days from the Purchase Date against defects in materials and workmanship. TorrX will remedy a breach of this warranty either through repair or replacement of any affected Covered Products.

To request warranty service or support:

1. Register your product (if you have not already done so).
2. Email our support team support@TorrX.com, and provide the following information: